Customer Service Agent - Swiss German
Junior Customer Care (Swiss German)
The ideal candidate loves talking to people and proactively solving issues. You will be a key point of contact for a number of business owners in our Swiss German market.
This role suits new graduates and can be an entry-level into the digital marketing industry - you only need great communication and time management skills.
- Manage clients' questions and requests from outbound calls and emails
- Obtain client requirements and prepare these for internal and external use
- Develop trusted relationships with your clients
- Keep the tracking and order management system up to date
- Collaborate with the team, share ideas and best practices to develop and improve our service
- Ensure the timely and successful delivery of our digital products
Skills & Qualifications
- Native fluency in Swiss German is essential - you will speak to our clients based in Switzerland
- Fluency in English (spoken and written) in order to communicate with internal stakeholders
- Ability to communicate effectively with clients by phone
- Experience in customer service, support or relevant role is desirable but not a must
- Keen interest in digital marketing with a proactive intention to learn more from our skilled experts
- Ability to work flexibly, stepping in to help other team members and clients, and work well with others and take on responsibility in an open team environment
- Strong work ethic and team spirit
- Ability to juggle multiple tasks and maintain sharp attention to detail
- Living in the Netherlands or willing to relocate to Amsterdam
What we offer you
● Full-time, 40-hour contract
● A position in which you can develop your communication skills and your digital marketing skills
● A fantastic Amsterdam location and super new office!
● A group of energetic, multicultural colleagues (with over 30 nationalities in a team of 150 people!)
● Friday beers!
Spotzer is an equal opportunity employer. If you think that you meet these requirements and you're ready to join a dynamic, international company that is growing rapidly, do not hesitate to apply!