Customer Service Agent - Swiss German

  • Operations
  • Amsterdam, Netherlands

Customer Service Agent - Swiss German

Job description

Junior Customer Care (Swiss German)

The ideal candidate loves talking to people and proactively solving issues. You will be a key point of contact for a number of business owners in our Swiss German market.

This role suits new graduates and can be an entry-level into the digital marketing industry - you only need great communication and time management skills.


Responsibilities

  • Manage clients' questions and requests from outbound calls and emails
  • Obtain client requirements and prepare these for internal and external use
  • Develop trusted relationships with your clients
  • Keep the tracking and order management system up to date
  • Collaborate with the team, share ideas and best practices to develop and improve our service
  • Ensure the timely and successful delivery of our digital products

Requirements

Skills & Qualifications

  • Native fluency in Swiss German is essential - you will speak to our clients based in Switzerland
  • Fluency in English (spoken and written) in order to communicate with internal stakeholders
  • Ability to communicate effectively with clients by phone
  • Experience in customer service, support or relevant role is desirable but not a must
  • Keen interest in digital marketing with a proactive intention to learn more from our skilled experts
  • Ability to work flexibly, stepping in to help other team members and clients, and work well with others and take on responsibility in an open team environment
  • Strong work ethic and team spirit
  • Ability to juggle multiple tasks and maintain sharp attention to detail
  • Living in the Netherlands or willing to relocate to Amsterdam


What we offer you
● Full-time, 40-hour contract
● A position in which you can develop your communication skills and your digital marketing skills
● A fantastic Amsterdam location and super new office!
● A group of energetic, multicultural colleagues (with over 30 nationalities in a team of 150 people!)
● Friday beers!


Spotzer is an equal opportunity employer. If you think that you meet these requirements and you're ready to join a dynamic, international company that is growing rapidly, do not hesitate to apply!