Client Manager - Italian Market

  • Operations
  • Amsterdam, Netherlands

Client Manager - Italian Market

Job description

We are looking for a talented Italian Client Manager to join our fun and energetic team in Amsterdam on a full time basis. The team project manages the production of a large volume of websites for Small to medium businesses.The Client Manager's’ primary responsibility is the day-to-day communications through the telephone with the Italian clients.

 

We are looking for a highly motivated, results oriented individual with excellent organizational and excellent communication skills, strong work ethic and the ability to operate in a pioneering, dynamic and fast-growth  environment.

 

Spotzer is a fast paced, rapidly growing, global digital marketing business. Headquartered out of Amsterdam, we have 6 offices around the globe, and we are serving tens of thousands small businesses across the world by building their websites, launching their paid search campaigns and creating power content.

 

Responsibilities

  • Manage customer contact pro-actively, handle questions and requests from inbound and outbound calls whilst giving the best customer service

  • Successfully obtain customer requirements and prepare these for internal production for website creation

  • With the information from the client, create written briefs for copywriters and designers to go into production

  • Handle a large amount of outbound calls per day whilst achieving predefined targets

  • Overseeing full cycle project management of a website & Keeping tracking and order management system up to date

  • Assist with challenging client requests or issue escalations as needed

  • Ensure the timely and successful delivery of our digital products according to customer needs and objectives

Requirements

Skills & Qualifications

  • Italian mother tongue is required for this role, fluency in English is a must

  • The ability to communicate effectively and influence clients over the telephone

  • Experience working in a contact center environment or relevant customer service role

  • Understanding of SEO, SEM and Web production and quality copy (Preferable)

  • Ability to work in a fast paced environment and handle large order volumes

  • Hands on experience of CRM software  (Preferable)

  • The ability to take ownership of clients and their website projects

  • Strong work ethic and team spirit!

  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail

  • Living in close proximity to Amsterdam, do not apply if you are not currently in the Netherlands

What we offer you;

  • Full time, 40 Hour contract

  • A Fantastic Amsterdam location & super new office!

  • A group of energetic, multicultural colleagues (with over 30 nationalities in a team of 150 people!)

  • 25 Days Holiday

  • Friday beers!

 

Spotzer is an equal opportunities employer. If you think that you meet these requirements and you're ready to join a dynamic, international company that is growing rapidly, do not hesitate to apply!