We are looking for a talented Italian Client Manager to join our fun and energetic team in Amsterdam on a full time basis. The team project manages the production of a large volume of websites for Small to medium businesses.The Client Manager's’ primary responsibility is the day-to-day communications through the telephone with the Italian clients.
We are looking for a highly motivated, results oriented individual with excellent organizational and excellent communication skills, strong work ethic and the ability to operate in a pioneering, dynamic and fast-growth environment.
Spotzer is a fast paced, rapidly growing, global digital marketing business. Headquartered out of Amsterdam, we have 6 offices around the globe, and we are serving tens of thousands small businesses across the world by building their websites, launching their paid search campaigns and creating power content.
Manage customer contact pro-actively, handle questions and requests from inbound and outbound calls whilst giving the best customer service
Successfully obtain customer requirements and prepare these for internal production for website creation
With the information from the client, create written briefs for copywriters and designers to go into production
Handle a large amount of outbound calls per day whilst achieving predefined targets
Overseeing full cycle project management of a website & Keeping tracking and order management system up to date
Assist with challenging client requests or issue escalations as needed
Ensure the timely and successful delivery of our digital products according to customer needs and objectives
Skills & Qualifications
Italian mother tongue is required for this role, fluency in English is a must
The ability to communicate effectively and influence clients over the telephone
Experience working in a contact center environment or relevant customer service role
Understanding of SEO, SEM and Web production and quality copy (Preferable)
Ability to work in a fast paced environment and handle large order volumes
Hands on experience of CRM software (Preferable)
The ability to take ownership of clients and their website projects
Strong work ethic and team spirit!
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
Living in close proximity to Amsterdam, do not apply if you are not currently in the Netherlands
What we offer you;
Full time, 40 Hour contract
A Fantastic Amsterdam location & super new office!
A group of energetic, multicultural colleagues (with over 30 nationalities in a team of 150 people!)
25 Days Holiday
Spotzer is an equal opportunities employer. If you think that you meet these requirements and you're ready to join a dynamic, international company that is growing rapidly, do not hesitate to apply!